CANCELLATION BY THE CUSTOMER:
- 5 DAYS IN ADVANCE
-If the booking is cancelled 5 days in advance, 25% of the fee will be charged to cover administrative fees.
-If one or more participants cancel, 25% of the fee will be charged to cover administrative fees for each cancellation.
- LESS THAN 48 HOURS IN ADVANCE
50% of the fee will be charged if the cancellation is received less than 48 hours in advance.
100% of the fee will be charged in case of a no-show.
CANCELLATION BY THE COMPANY:
1. Once the activity has started, no refunds will be made due to adverse weather conditions or for any other reasons beyond MallorcAlpina’s control. In the event that the scheduled activity is cancelled, the company will suggest alternative activity or a change of date.
2. MallorcAlpina reserves the right of admission to any activity organized by the company.
3. The customer must respect any decisions relating to safety made by the guide during the activity. Otherwise, the guide may cancel the activity without any refunded.
Company Tourism Register: TA/29/BAL